1. Overview

We sell digital products (eBooks) that are delivered electronically after purchase.
Due to the nature of digital goods, all sales are final, except where required by applicable consumer protection laws.

2. When a Refund May Be Issued

We will provide a refund or replacement if:

  • The file is corrupted or defective and cannot be accessed
  • The product does not match its description on our Website
  • You were charged by mistake or for a duplicate order
  • The purchase was made due to fraudulent or unauthorised use of your payment method (subject to investigation)

3. When a Refund Cannot Be Issued

Refunds will not be granted if:

  • You changed your mind after purchasing
  • You purchased the product by mistake but downloaded it successfully
  • You do not have the necessary technology to access the product (details are provided before purchase)
  • The product was on sale or purchased with a discount code (unless faulty)

4. Requesting a Refund

To request a refund, please contact us at hello@makefriendsebook.com within 14 days of your purchase.
When contacting us, please include:

  • Your order number
  • The email address used for the purchase
  • A description of the issue

5. Processing Time

Once we receive your refund request:

  • We will review your claim within 3–5 business days
  • If approved, your refund will be processed via your original payment method within 5–10 business days, depending on your bank or payment provider

6. Legal Rights

This policy does not exclude or limit any rights you may have under applicable consumer protection laws in your country.